We help major brands and organizations maximize their customer experience by transforming their approach to people, process & technology.
Our key services to clients included:
- Training & Performance Improvement
- Business Process Outsourcing
- Recruitment & Placement
The Brandt Recruitment team works hard to identify talented candidates for our wide range of contract and permanent employment opportunities with our clients, our outsourcing projects and working directly for Brandt International. Click to learn What to Expect from our recruitment process
Through Brandt’s quality performance, continuous achievements and quality services rendered, Brandt was awarded with Top Employers Award 2014 by the Multimedia Development Corporation (MDEC).
What is Outsourcing?
Outsourcing is a business strategy where a company chooses to pay another company (third party) to operate & manage one of their divisions or internal service. The company pays a fee to the third party for delivering the service, and the third party bears the cost of operations. Although this can be implemented in a wide range of contexts, the most well known example is with call centres.
As experts in innovative customer support and services, Brandt has contracts with major telecommunications, IT, energy, retail, hospitality and IT managed services companies to operate their customer services, telemarketing, tele-collections, IT support and other primarily call centre based operations.
There are a number of variations on this model, depending on what the company is seeking to achieve by outsourcing some of its operations. We offer services to our clients in the following ways:
Business Process Outsourcing (BPO): In BPO operations, we are responsible for the full operations of a service for our client and employees working in that operation are formally employed by Brandt. Employees work with our clients’ customers, deliver our clients’ product or support our clients’ internal operations – but are paid, trained and managed by Brandt, with our expertise, enthusiasm and dedication. In some cases, BPO employees work at a location with our clients, and in other cases they work at our offices.
Human Resources Outsourcing (HRO): HRO is a sub-segment of BPO where it is only the internal Human Resources services which are outsourced. For our HRO clients, we operate the human resources services and strategy for their employees. Our HRO managers are responsible for handling payroll, dealing with hiring and separations, conducting orientations and other human resources tasks. For our HRO projects, Brandt employees are responsible for recruiting employees that are ultimately employed directly by the client. Our recruitment team recruits employees to work for our clients, and employees to work as HR managers in our HRO projects.
Knowledge Process Outsourcing (KPO): KPO is a sub-segment of BPO where strategic and analytical elements of a company’s operations are outsourced. For our KPO clients, Brandt employees provide research and information gathering, e.g. intellectual property research for patent applications; equity research, business and market research, legal and medical services; training, consultancy, and research and development in fields such as pharmaceuticals and biotechnology; and animation and design, data management & analytics, payroll processing & management, and even Accounting. etc. We are often recruiting specialised experts to deliver high level services as part of our KPO projects.
The Brandt Recruitment Team: We Believe in Your Next Step
We commit to represent each of our candidates above and beyond the industry standards. Each of our expert recruitment consultants is fully trained to understand your skills and match these to potential vacancies with leading organisations across Malaysia. Every day job seekers around Malaysia turn to Brandt International to support the search for their next role.
Talented professionals choose Brandt as a platform in seeking a bright career path. We have an extensive client database of esteemed organizations that offers strong career opportunities for our talents.
Our Clients and Projects:
Brandt serves some of the largest and most prestigious companies in Malaysia in the area of Business Process Outsourcing, Human Resource Outsourcing, Recruitment Process Outsourcing and Knowledge Process Outsourcing This provides our employees or candidates with outstanding career opportunities in the Outsourcing space with a wide range of industries, including:
- Administrative & Support Services
- Human Resources
- Information Technology