Tele-Collection Agent

Area: Contact Centres
About The Role:

Your duty as Tele-Collection Agent is to make telephone calls and be responsible for maintaining an up to date debt collection records.

You are responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

You must be able to articulate well, provide clear, concise response and instruction is integral all your overdue cases. Displaying a professional manner to guide debtors on how to pay their debts in full within a timely manner will benefit them as well as the creditor.

About The Person:

You have a flexible approach to your work with excellent organizational skills. Having worked in a similar role before, you are expected to have a strong communication and negotiation skills

Active listening skills are extremely important, as they will inform what assets are available to use for repayment, and will benefit the development of rapport with the borrower, which is beneficial to any negotiation. 

Your creativity in your approach to meet your set KPI's is noticeable through your structured work flow and processes. 

Location of Work: Cheras
Working Hours:

8:30am – 5:30pm (Monday - Friday)

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph