Customer Service Agent (Inbound Team)

Area: Contact Centres
About The Role:

As "Customer Service Agent", you are responsible to answer all incoming telephone inquiries from customers relating to Company products and services. A role essentially required in resolving customer issues on a timely manner by providing excellent customer service resolution.

You must be able to listen and analyse customer calls to understand their needs and how to resolve their issues in accordance with a set methodology. Research available information using provided resources such to efficiently deliver high level of services. Provide customers with accurate and precise information and educate them about products, services, and direct them towards available resources for self-help in the future.

Liaise with other departments or business associates to support and assist other colleagues to maintain & ensure the delivery of a quality integrated service to all customers.

About The Person: You will have a flexible approach to your work with excellent organizational skills.  Having worked in a similar role before you will have a great telephone manner and strong communication skills, flexible and possess ability to work in a rapidly changing environment. You must also be able to converse well both writing & speaking in English and Bahasa Melayu.
Location of Work & Working Hrs:

Hampshire Place Office, KL. 

  • Rotational shifts (Morning & Evening) - 5 days work & 2 days off.

Bangsar South, KL. 

  • 9am - 6pm (Mon - Fri)
  • 10am - 7pm (Mon - Fri)

 

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph